Customer Service & Returns

• Can I redeem my Pet Points for any product?

  How Pet Points Work Earning Pet Points is simple. For every dollar you spend on Porch Potty products, you will receive a certain number of Pet Points. The more you shop, the more points you earn. These points will accumulate in your account and can be redeemed for store credit. To view the deta...

• Do you have a return policy?

  At Porch Potty, we understand that sometimes things don't work out as planned. That's why we have a hassle-free return policy in place, ensuring your satisfaction with our products. Whether you've changed your mind or encountered an issue, we want to make the return process as smooth as possible....

• Do you offer discounts/special offers?

  Porch Potty: Earn Rewards with Pet Points Looking for a way to save? With Pet Points, you can accumulate points and redeem them for store credit towards your favorite Porch Potty products. How Pet Points Work At Porch Potty, we understand the importance of providing exceptional value to our lo...

• Do you sell replacement parts for my Porch Potty?

  Yes, we do! Please reach out to our customer care team and we would be happy to help you. Email: customercareusa@porchpotty.com Phone: (877) 787-7339

• How can I view my Pet points?

  Log in to your account and click the Rewards bubble at the lower right side of your screen beside the Chat bubble to view your Points. Don't have an account yet? To get started, simply visit our website at porchpotty.com/pages/pet-points and sign up for a free account. Don't worry; it only takes...

• How do I go about returning my Porch Potty?

  To initiate a return, please follow these steps: Review the Return Policy: Before initiating a return, we recommend reading our complete return policy, which can be found here. This will provide you with all the necessary information regarding eligibility, timelines, and any additional requireme...

• Is there a warranty?

  At Porch Potty, we stand behind the quality and durability of our products. That's why all of our items come with a 30-day warranty. We understand that sometimes unexpected issues may arise, and we want to ensure that you have a worry-free experience with your Porch Potty. If you encounter any p...

• My Porch Potty arrived damaged or missing some pieces. What can I do?

  At Porch Potty, we understand that sometimes things don't go as planned. If you've received a product from us and it arrived with damaged or missing parts, don't worry! We're here to help you resolve the issue quickly and efficiently. Please reach out and our dedicated support team will promptly...