You will need to contact us, Porch Potty, to request a refund. We will let you know whether a return is possible and how much the refund would be according to our return policy.
You can contact us at (877-787-7339) or you can email us at customercareusa@porchpotty.com.
After we process the refund, the refunded amount will return to your original payment method within 3-10 business days, and your balance will be updated.