Shipping Questions
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Can I arrange for overnight shipping with my order?
Yes! We do offer expedited shipping in the US only. There is an option for expedited when you are checking out. If you need any assistance or have questions, please don't hesitate to reach out to our customer support team. Unfortunately, we are not able to offer expedited shipping outside the U... -
Can I pick up my Porch Potty order instead of shipping it?
If you are in the Los Angeles area, YES you can arrange to pick up your Porch Potty instead of having it shipped. We recommend you order by phone so you may arrange pick up. The US Warehouse is open Monday to Friday, 8am to 5pm Pacific Time and the number is 877-787-7339 ext 1. In all other stat... -
Does the shipping include a customs fee?
No, the shipping cost does not include customs. You will be charged the fee for international shipping, separately by the customs of your country. -
Do you have any dealers or stores where I can purchase the Porch Potty?
We would love to, but at this time we only offer the Porch Potty online. -
Australian website: Australia US website: United States (including Alaska, Hawaii, US Protectorates and APO/AE/FPO), Mexico Canadian website: Canada UK/European website: (Note! We do not cover custom fees if you are our side the UK) Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark E...
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How long does shipping normally take?
We ship all Porch Potties within 1 - 2 business days of receiving your order. The transit time from our US based warehouses is 1 - 5 business days depending on your location. Note: Transit times will be longer when ordering from our US site from a location outside of the US. The only exception t... -
Since UPS does not ship to APO addresses, can I special request that you use USPS for my order?
We'd be happy to do that. Please call our US warehouse directly to order for delivery to an APO address. They can be reached at 877-787-7339. -
What are the dimensions of the shipping box for the Porch Potty?
Standard and Premium Porch Potty Weight of product shipped 32.4 LBS Boxed dimensions of product 55.3” x 26.0” x 8.0” (LWH inches) or 140.46 cm x 66.04 cm x 20.32cm (LWH) Small Porch Potty Product dimensions 66.04 cm x 66.04 cm x 20.32cm -
When do you ship the live sod?
In order to ensure freshness on the live sod shipments, they ship exclusively on Mondays from our Los Angeles warehouse. If you place an order any other day of the week, your sod order should ship out on Monday.